Customer Success Specialist - Remote Work

Job Description:

JetBlue Airways is seeking a talented and motivated Customer Success Specialist to join our team on a part-time basis. This position will be remote, allowing for flexibility and work-life balance. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and retention by providing exceptional service and support...

Responsibilities:
• Manage and respond to customer inquiries and issues in a timely and professional manner.
• Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
• Identify opportunities to upsell and cross-sell products and services to customers.
• Collaborate with internal teams to address customer concerns and provide solutions.
• Keep accurate records of customer interactions and transactions.
• Stay up to date on product and service offerings to effectively assist customers.
• Proactively reach out to customers to gather feedback and improve overall customer experience.
• Meet and exceed individual and team performance goals.

Requirements:
• 2+ years of experience in a customer service or sales role.
• Strong communication skills, both written and verbal.
• Ability to work independently and prioritize tasks effectively.
• Adaptable and able to thrive in a remote work environment.
• Motivated with a strong desire to succeed.
• Leadership abilities and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Bachelor's degree preferred.

Personality Traits:
• Adaptable: Able to adjust to changing circumstances and work in a variety of environments.
• Motivated: Driven to meet and exceed goals and push oneself to grow professionally.

Soft Skills:
• Leadership: Ability to inspire and motivate others to achieve common goals.
• Problem-solving: Capable of finding solutions to complex issues and making decisions that benefit customers and the company.

Benefits:
• Relocation allowance for eligible candidates.
• Profit sharing opportunities.
• Company transportation options for employees in select locations.

Working Environment:
At JetBlue Airways, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a can-do attitude in our employees.

Equal Opportunity Statement:
JetBlue Airways is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: August 9, 2024

Join our team and be a part of a company that values its employees and strives to deliver exceptional customer service every day. Apply now to become a Customer Success Specialist at JetBlue Airways!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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