Online Automotive Sales Chat Specialist

Join our team as an Inbound Chat Operator!

Responsibilities...
? Customer Engagement: Handle a wide range of customer inquiries via online chat, providing accurate information about automotive and recreational vehicle sales, service, finance, and dealership operations.
? Appointment Setting: Gather necessary information to schedule appointments efficiently.
? Product Knowledge: Develop and maintain a thorough understanding of our ever-evolving products and services.
? Lead Generation: Collect customer contact information to generate leads for our dealer clients.
? Interaction Summarization: Summarize online interactions based on customer needs for client review.

Qualifications
? Preferred Experience: Background in retail customer service or the automotive industry.
? Typing Skills: Ability to type at least 35 words per minute, with 40+ words per minute preferred.
? Computer Proficiency: Basic internet and Windows-based computer skills required.
? Multitasking: Strong ability to multitask, with gaming experience seen as a bonus.
? Communication Skills: Positive and professional demeanor with excellent written and verbal communication skills.
? Adaptability: Ability to adapt to change and thrive in a fast-paced work environment.

Requirements
? Customer Service Skills: Excellent customer service skills with the capability to excel in a fast-paced environment.
? Attitude: Maintain a pleasant, patient, and friendly attitude towards customers.
? Decision-Making: Strong decision-making and analytical abilities.
? Language Skills: Fluent in spoken and written English.
? Typing Speed: Fast typing skills are advantageous, with a minimum typing speed of 35 words per minute.
? Background Check: Must be able to pass a background check.
? Education: High School Diploma, GED, or equivalent certification.
? Experience: Preferred 2+ years of experience in an office setting, customer interaction, call center, or office customer service setting.

Employment Type: Full-Time