Chat Support Agent(Entry Level) - Remote | WFH

Respond to customer questions and concerns via live chat with a friendly and professional approach

Resolve complaints and issues efficiently, ensuring customer satisfaction

Offer clear information about products and services

Troubleshoot and resolve technical problems with support from senior team members

Accurately document customer interactions and update records

Meet or exceed performance and customer satisfaction goals

Collaborate with team members to achieve shared objectives

Keep up-to-date with product knowledge and company updates through training

Benefits

Competitive hourly pay and benefits package

Opportunity to work with a forward-thinking and innovative team

Professional growth and development opportunities

Flexible work hours and remote work options

Access to advanced technology and tools

Recognition and rewards for outstanding performance

Paid time off and holidays

A supportive and talented team environment

Requirements

1-2 years of experience in... customer service or chat support

Excellent communication, typing, and problem-solving skills

Ability to work independently in a remote setting

Strong attention to detail and organizational skills

Proficiency in chat software and technology

High school diploma or equivalent required; degree in a related field preferred

Working Conditions

Remote work environment

Flexible scheduling with occasional overtime

Reliable internet access and a dedicated workspace required

What We Offer

Comprehensive training and ongoing support

Opportunities for career advancement and growth

A collaborative and supportive team atmosphere

Flexible remote work arrangements

Access to the latest technology and tools

If you are a tech-savvy, customer-focused individual with excellent communication skills, we'd love to hear from you