Airbnb Customer Service Agent - Contract to Hire

Airbnb Management Assistant
? *Position:** Airbnb Management Assistant
? *Location:** Remote...
? *Type:** Full-time/Part-time
? *About Us:**

We are a growing hospitality business managing multiple Airbnb properties. We strive to provide our guests with exceptional experiences and seamless stays. To support our growth and maintain our high standards, we are looking for a proactive and experienced Airbnb Management Assistant to handle all aspects of our Airbnb bookings and property management. ? *Key Responsibilities:**

1. **Booking Management:**

• Manage all Airbnb bookings, including responding to inquiries, confirming reservations, and handling cancellations.

• Ensure all guest communications are timely, professional, and courteous.

2. **Property Listings:**

• Update and optimize property listings to ensure maximum visibility and attractiveness.

• Regularly review and adjust pricing based on market trends and occupancy rates.

3. **Cleaning & Maintenance Coordination:**

• Hire and manage cleaning crews to ensure properties are cleaned and prepared for guest arrivals.

• Schedule regular maintenance and address any urgent repair issues promptly.

4. **Guest Support:**

• Provide exceptional customer service to guests before, during, and after their stay.

• Handle any guest issues or complaints efficiently to ensure a positive guest experience.

5. **Property Management Software:**

• Utilize property management software to streamline operations, manage bookings, and track financials.

• Keep accurate records of income, expenses, and property performance.
? *Requirements:**

• **Experience:** Proven experience with Airbnb and property management software.

• **Communication Skills:** Excellent written and verbal communication skills.

• **Organizational Skills:** Strong organizational and multitasking abilities.

• **Tech-Savvy:** Comfortable using various online tools and software for property management.

• **Problem-Solving:** Ability to handle guest issues and property management challenges effectively.

• **Customer Service:** A strong commitment to providing outstanding guest experiences.

• **Independent Worker:** Self-starter who can work independently and take initiative.
? *Preferred Qualifications:**

• Experience in hospitality or property management.

• Familiarity with local property regulations and standards.

• Prior experience hiring and managing cleaning crews.

How to apply

If you meet the above requirements and are interested in joining our team, please send your resume and a cover letter detailing your relevant experience as well as a voice memo to hear your english accent. Must speak good english