Customer Service Account Specialist

JOB DESCRIPTION
? This role is 100% remote. Candidates can live anywhere in US
? Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project...
? Proactively manages specifically designated projects consistent with each customers expectations.
? Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
? Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
? Keeps the involved organizational elements current on the project status.
? Actively participates in teams to continuously improve and drive quality into ULs service to the customer.

What you'll experience working at UL:
? Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
? People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, 'the people.' Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
? Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
? Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
? Total Rewards: The salary range for this position is $45,000. - $50,000. and is based upon years of experience that is commensurate with the level of the position.
? All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.
? We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
? Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
? The application deadline for this position is 2/5/2025

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QUALIFICATIONS
? Higher Secondary Education (High school diploma) or equivalent; some University education preferred
? 4+ years of Customer Service experience.
? Demonstrated experience managing multiple projects and tasks successfully
? Excellent problem solving and negotiation skills to resolve complex problems for customers
? Demonstrated ability to work effectively as part of a diverse team