Remote Live Chat Support Specialist

UpMedical is seeking a dedicated Live Chat Specialist to join our team. This remote position offers the flexibility to work from home while providing exceptional customer support through live chat.

Key Responsibilities: ? Respond to client inquiries via live chat in a timely and professional manner. ? Identify and resolve client issues, escalating complex problems when necessary. ? Maintain a friendly and professional demeanor in all interactions. ? Accurately document client interactions. ? Conduct follow-up communications to ensure client satisfaction. ? Stay updated on Ponce Inlet Realty?s services, property listings, and market trends.

Qualifications: ? High school diploma or equivalent; associate degree or higher preferred. ? Previous experience in customer service, particularly in a live chat environment, is preferred. ? Excellent written communication skills. ? Strong problem-solving abilities. ? Ability to multitask and manage time effectively. ? Proficiency in using live... chat software and other customer support tools. ? Empathetic, patient, and able to handle stressful situations calmly.

Benefits:
? Flexibility to work from home with flexible hours.
? Comprehensive medical, dental, and vision coverage.
? 401(k) plan with company match.
? Generous PTO policy including vacation days, sick leave, and holidays.
? Opportunities for training, certification, and career advancement.
? Emphasis on maintaining a healthy work-life balance.
? Access to wellness resources and employee assistance programs.
? Regular virtual team-building activities and company-sponsored events.

Apply Now: https://teams.live.com/l/invite/FEABBxX1LyTgZXnCAc
HRM: Elvin Nosi