Dutch Speaking Customer Advisor - Email & Chat Support Only (Hybrid)

We are a trailblazer in the e-commerce sector, renowned for our commitment to exceptional customer service and innovative solutions. As we continue our growth trajectory, we are seeking a passionate and dedicated Dutch Speaking Customer Advisor to join our vibrant team. This role is perfect for individuals who excel in dynamic environments and are eager to provide top-notch customer support while... enjoying the flexibility of a hybrid work model.

Role Overview:

As a Dutch Speaking Customer Advisor, you will be the primary point of contact for our Dutch-speaking clientele. Your core responsibility will be to offer outstanding customer support through email and chat, ensuring inquiries are resolved swiftly and accurately. Your role is crucial in upholding our high standards of customer satisfaction and fostering long-term customer loyalty.

Key Duties:
? Customer Engagement: Address customer queries and concerns via email and chat, providing courteous and efficient service.
? Problem Resolution: Tackle customer complaints by diagnosing issues, proposing effective solutions, and ensuring follow-up for complete resolution.
? Product Mastery: Gain in-depth knowledge of our products and services to offer precise and helpful information to customers.
? Record Management: Keep meticulous records of customer interactions, ensuring data accuracy and accessibility.
? Interdepartmental Coordination: Collaborate with other departments to resolve complex customer issues that require collective effort.
? Process Enhancement: Identify and recommend improvements to enhance customer service processes and overall efficiency.
? Performance Goals: Strive to meet and surpass individual and team performance metrics to contribute to the success of the customer service team.
? Continuous Learning: Engage in training programs to stay current on new products, services, and customer service best practices.

Qualifications and Skills:
? Language Skills: Native-level fluency in Dutch and excellent proficiency in English, both written and verbal.
? Communication Excellence: Outstanding communication skills with a strong customer-focused approach.
? Analytical Ability: Strong problem-solving skills to identify issues and implement effective solutions.
? Team Orientation: Ability to work independently as well as part of a collaborative team.
? Detail Orientation: High attention to detail and accuracy in all tasks.
? Time Management: Excellent organizational and time-management skills to manage multiple tasks effectively.
? Experience: Previous experience in customer service is advantageous but not required; a positive attitude and willingness to learn are essential.
? Technical Proficiency: Basic computer skills are necessary; familiarity with e-commerce platforms is a plus.

Employee Benefits:
? Attractive Salary: Competitive salary that rewards your skills and experience.
? Insurance Coverage: Comprehensive health and life insurance plans to support your well-being.
? Career Development: Opportunities for professional growth and career advancement within the organization.
? Flexible Work Model: Benefit from a hybrid working arrangement with two days in the office and three days working remotely.
? Relocation Assistance: For candidates relocating from abroad, we offer a comprehensive relocation package including flight tickets to Malta and accommodation support.
? Supportive Culture: Work in an inclusive and supportive environment with a diverse team.
? Training Opportunities: Access to continuous training and development resources to enhance your skills.

Why Join Us:
? Innovative Environment: Be part of an innovative company at the forefront of the e-commerce industry.
? Diverse Workforce: Work alongside a multicultural team from various parts of the world.
? Work-Life Balance: Enjoy the benefits of a hybrid working model that promotes a healthy work-life balance.
? Extensive Benefits: Take advantage of comprehensive health and life insurance, career development opportunities, and other perks.
? Easy Relocation: Relocate to Malta seamlessly with our robust relocation package.

We seek proactive and enthusiastic individuals who are passionate about delivering exceptional customer service and are ready to grow with us. If you are looking for a rewarding role in the e-commerce industry, we encourage you to apply. Join our team and make a significant impact