Customer Success Associate - Work from home

Job Description:

Aetna is seeking a dedicated and energetic Customer Success Associate to join our team in New York City, New York. This is a full-time, entry-level position that offers the opportunity to work from home...

Responsibilities:
• Provide excellent customer service and support to clients through various channels such as phone, email, and chat
• Develop strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner
• Assist customers with onboarding, training, and troubleshooting of our products and services
• Collaborate with internal teams to ensure customer satisfaction and retention
• Manage multiple projects and prioritize tasks effectively to meet deadlines
• Continuously learn and adapt to stay ahead in a rapidly changing world

Requirements:
• 1 year of customer service experience preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving and critical thinking abilities
• Time management and project management skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Bachelor's degree in Business Administration or related field is a plus

Benefits:
• Disability insurance
• Medical coverage
• Paid overtime

Equal Opportunity Statement:
Aetna is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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