Call Center Agent - Remote

We are a leading provider of contact management solutions, serving a diverse range of clients across the United States and Canada. Our services include telephone answering, appointment setting, customer support, sales, and more. Join our team of dedicated professionals who strive to deliver exceptional service to every customer.

Summary of Position...

We are seeking remote customer service representatives who are passionate about delivering outstanding service. You will handle inbound and outbound calls, ensuring each interaction is documented accurately and conducted with integrity. This role requires adherence to company policies and procedures while maintaining a positive rapport with customers.

Job Duties

Typing and data entry

Upselling products and services

Setting appointments in a customer-focused environment

Staying informed about campaign products, services, and promotions

Required Skills And Qualifications

Minimum of one year of call center experience, including use of automatic dialers and call scripting

Professional and friendly communication skills with a clear voice

Strong Interpersonal Skills And Active Listening Abilities

Dependable attendance and punctuality

Sales Experience Preferred

High School diploma or equivalent (GED)

Basic computer skills and familiarity with digital tools

Experience in an outbound calling environment

Work-From-Home Requirements

PC/laptop with Windows 10 operating system (Apple/Mac products, Chromebooks, and tablets not compatible)

Hard-wired high-speed internet connection (ethernet cable)

USB-connected headset and webcam

Quiet, distraction-free workspace

Employment Type: Full-Time