Online Chat Representative (USA ONLY)

Online Chat Representative- Work from home ( USA ONLY )
GCG GROUP - Part-Time/Full Time
$18 - $30/Hour

We are seeking a dedicated and customer-focused Online Representative to join our customer support team. As a Online Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Online Chat Representative Duties and Responsibilities: ? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. ? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. ? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. ? Maintain a high level of professionalism and customer service... etiquette in all interactions. ? Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. ? Collaborate with team members and other departments to ensure consistent and effective customer support. ? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. ? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

Online Chat Representative Requirements and Qualifications
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Excellent written communication skills with a strong command of grammar and spelling.
? Empathy, patience, and a customer-focused attitude.
? Previous customer service or chat support experience is a plus but not required.
? Strong problem-solving skills and the ability to think quickly and logically.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

If you are a motivated and experienced Online Representative looking for a new challenge, we at GCG Group would love to hear from you.. Kindly provide us with your contact information using the link attached, https://forms.gle/p8Q17Yte7ZoWcFa28 We look forward welcoming you to the team