Remote Call Center Representative

Remote Call Center Representative

Job Overview...

Leading national big-box retailer specializing in offering a wide selection of consumer electronics, home appliances, and other essential products is seeking a motivated and customer-focused Remote Call Center Representative to join their award-winning team.

As a Remote Call Center Representative your primary responsibility will be to address and resolve customer inquiries efficiently, ensuring an overall positive customer experience with the company.

Key Responsibilities
? Respond to customer calls, chats, and emails regarding product information, order tracking, returns, and other general inquiries.
? Assist customers with placing orders, monitoring deliveries, and processing returns or exchanges.
? Handle customer concerns promptly, escalating more complex issues when necessary.
? Accurately document customer interactions and transactions in the CRM system.

Qualifications
? Previous experience in customer service, call center, or a similar role.
? Strong communication and interpersonal skills.
? Excellent problem-solving skills and attention to detail.
? A positive, customer-first attitude.
? Knowledge of CRM systems is a plus.

Remote Call Center Positions Offer
? Competitive hourly salary based on experience.
? A comprehensive benefits package including health, dental, vision, and paid time off.
? Opportunities for career growth and development.
? Employee discounts on a wide range of products and services.
? Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift

Work Location: Remote