Program Manager, Operations- Permission Slip

Overview

Permission Slip allows users to exercise their data privacy rights by requesting that companies delete or stop selling their data. We?re seeking an Operations Manager who can help us manage and improve data rights request processes. The Operations Manager will support Permission Slip by driving efficiencies in request processing. They will oversee an operations vendor and team of... offshore call center agents that facilitates request processing, and they will serve as a liaison with industry so that companies can more effectively manage requests sent via Permission Slip.

How You'll Make An Impact

As Program Manager, Operations, you will oversee industry partnerships and communications, including onboarding new companies to Permission Slip and encourage companies to adopt more efficient request processing practices. You will create, manage and optimize daily request processing operations in partnership with an external vendor, identify opportunities for process improvements and implement strategies to enhance operational efficicency, quality, and scalability.

About You

You'll Be Highly Rated If:
? You have a Bachelors degree or equivalent experience
? You have at least 5 years relevant experience
? You have experience in planning, executing, and monitoring projects to ensure successful delivery
? You have the ability to instument, measure and use data to drive and process improvements
? You are able to thrive in a fast-paced, dynamic environment and handle multiple projects simultaneously

You'll Be One of Our Top Picks If:
? You have experience developing external partnerships
? You have a public interest technology background

Who We Are

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone.

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage and unlimited sick days. There?s also generous family planning benefits and a generous 401K match. Learn more about how CR advocates for strong benefits on behalf of their employees here: https://www.consumerreports.org/cro/careers/landing-page/index.htm

FAIR PAY & A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The target salary range for this position is $120k to $125k. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate?s particular combination of knowledge, skills, competencies, and experience.

Consumer Reports proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities