Remote Live Chat Specialist (Entry Level)

As a Remote Live Chat Specialist at VRL Diagnostics, you will be responsible for providing exceptional customer service and support through online live chat communication channels. This entry-level position requires excellent communication skills, a customer-centric approach, and the ability to multitask effectively in a fast-paced environment.

Requirements...

• High school diploma or equivalent; relevant college degree is a plus

• Excellent written communication skills

• Ability to type quickly and accurately

• Strong customer service orientation

• Proficiency in using live chat software and multitasking

• Basic knowledge of medical terminology is an advantage

• Ability to work independently and collaboratively within a remote team environment

Responsibilities:

• Respond to customer inquiries, issues, and requests through live chat in a professional and timely manner

• Provide accurate information about products, services, and policies to customers

• Assist customers with placing orders, scheduling appointments, and resolving issues

• Collaborate with team members to ensure consistent and high-quality customer service

• Document customer interactions and feedback for analysis and improvement

• Stay updated on company products, services, and promotions to provide up-to-date information to customers

Benefits:

• Competitive hourly wage

• Remote work opportunity with flexible hours

• Training and support to enhance your skills and career development

• Opportunity to work with a dynamic and diverse team

• Potential for growth and advancement within the company

Note:

This position is open to applicants located anywhere in the United States. VRL Diagnostics is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

If you are interested in this opportunity, please submit your resume and cover letter through our online application portal. Thank you for considering a career with VRL Diagnostics.

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