Customer Service Representative - State Farm Agent Team Member - Remote | WFH

This a Full Remote job, the offer is available from: United States, Texas (USA)

Benefits...

Life Insurance

Opportunities for Career Advancement

Paid Time Off

Training & Development

Role Description

As a Customer Service Representative, you'll play a key role in creating outstanding client experiences that contribute to the success of our dynamic insurance team. Your strong attention to detail, excellent customer service skills, and genuine desire to help others will make you an invaluable part of our team. You'll have the opportunity to grow your career by addressing customer inquiries, collaborating with team members, and meeting the needs of the community we support.

If you're a customer-focused and empathetic individual, we'd love to connect with you. We're excited to offer internal growth opportunities for those who are motivated and have a sales-driven mindset.

Responsibilities

Build and maintain strong customer relationships, following up as needed.

Provide prompt, accurate, and friendly service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.

Educate customers about insurance options through a customer-focused, needs-based approach.

Use exceptional communication skills to meet customer needs effectively while supporting the growth of our business.

Qualifications

Committed to delivering excellent customer service

Able to connect with customers, address their questions, and anticipate their needs

Strong communication skills for assisting customers and working with team members

Proactive problem-solving abilities

Additional Benefits

Competitive salary with commission/bonus potential

Opportunities for growth and career advancement

Paid time off (vacation and personal/sick days)

Health benefits

Valuable career-building experience

This position is remote.

Employment Type: Full-Time
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