Customer Service Advocate II

pWhy should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades wersquo;ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but wersquo;re stronger than ever. Our A.M. Best rating is A+ (Superior) mdash; making us the only health insurance company in South Carolina with that rating. Wersquo;re the largest insurance company in South Carolina hellip;and much more. We are one of the nationrsquo;s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!/ppJob Title:nbsp;strongCustomer Service Advocate... II/strong/ppstrongPosition Details:/strong/pulliWork Schedule: Monday through Friday 8:00 am - 4:30 pm./liliContract to Perm/liliIf an associate is made permanent amp; meeting departmental standards, then they will have the option to work from home./liliLocal candidates/liliEquipment will be provided./liliPreferred skills: Communication, Problem-solving, Active listening, leadership, adaptable, and patience./liliThis role primary responsibility will be handling customer service calls from providers and members./liliOur team consists of customer service and claims staff. We have 2 supervisors and 2 coordinators./li/ulpnbsp;/ppstrongDuties:/strong/pulliProvides prompt, accurate, thorough and courteous responses to all customer inquiries./liliInquiries may be non-routine and require deviation from standard screens, scripts, and procedures./liliPerforms research as needed to resolve inquiries./lili60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries./lili15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management./lili10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed./lili10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards./lili5% Assist with the training of new employees and cross training of coworkers./li/ulpstrongRequired Skills and Abilities:/strong/pulliRequired Education: High School Diploma or equivalent./liliPreferred Education: Associate Degree./liliRequired Work Experience: 1 year of claims processing ORnbsp;customer service experience OR Bachelor#39;s Degree in lieu of work experience./liliPreferred Work Experience: 3 years-of customer service or call center experience./liliExcellent verbal and written communication skills./liliProficient spelling, punctuation, and grammar./liliStrong human relations and organizational skills./liliAbility to handle high stress situations./liliGood judgment./liliAbility to handle confidential or sensitive information with discretion./liliAbility to learn and operate multiple computer systems effectively and efficiently./liliRequired Software and Tools: Basic computer operating skills./liliPreferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software./liliStandard office equipment./liliWork Environment: Typical office environment./li/ulpThis is the pay range that Magnit reasonably expects to pay someone for this position isnbsp;strong$11.63/hour - $15.50/hour/strong. Benefits:nbsp;Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)./ppBlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. Wersquo;ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.nbsp;/ppThrough our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson.nbsp;If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.nbsp;If you#39;re ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!/p

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