Customer Service Supervisor-Player Support Center

Employer Industry: Internet Lottery Solutions

Why consider this job opportunity...
• Opportunity for career development and growth within the organization
• Comprehensive Health, Vision, and Dental benefits
• Company provided laptop and cell phone
• Paid vacation, personal time, and holidays
• Fun and exciting work culture
• Business casual dress environment

What to Expect (Job Responsibilities):
• Coordinate and supervise the daily activities of the call center, including staffing, training, and maintaining quality standards
• Assist staff with escalated calls, customer concerns, and technology issues while keeping them motivated and engaged
• Participate in interviews, deliver training to staff, and provide input on performance evaluations
• Collect and analyze data to prepare performance reports and meet monthly key performance goals
• Report system, customer, or operational issues that impact service quality and facilitate problem-solving

What is Required (Qualifications):
• Two-year degree from an accredited university; Four-year degree preferred; or equivalent experience
• 3 or more years of experience in a Contact Center, with at least 1 year in a leadership or supervisory role
• Highly developed verbal, interpersonal, and written communication skills
• Strong attention to detail and accuracy in work
• Proven ability to coach, mentor, and motivate teams to achieve set goals

How to Stand Out (Preferred Qualifications):
• Experience utilizing workforce management solutions to project and maintain staffing levels
• Demonstrated proficiency in resolving customer complaints and escalations
• Ability to produce detailed system issue reports and analyze key contact center metrics
• Experience in a fast-paced, dynamic work environment
• Advanced knowledge of procedures across multiple customers and systems

#InternetLottery #CareerDevelopment #CustomerService #TeamLeadership #FunWorkCulture

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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