Remote Customer Service Rep (CTI)

Position Description:

Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Customer Service Representatives to join our team...

CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to join our Customer Traac (CTI) division to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere. CTI has helped hundreds of dealerships nationwide improve their performance and profitability by utilizing industry-leading telecommunications technology, while also optimizing appointment scheduling to maximize operational efficiency. CTI excels in providing comprehensive coverage of inbound phone traffic for dealerships across the country. CTI also offers an array of outbound call campaign services to enhance customer contact opportunities.

Customer Service Representatives play a crucial role assisting callers by providing product and service information and resolving technical issues. As the voice of those companies, Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always 'customers first' at CCS!

This is NOT a telemarketing position.

Two-week mandatory remote training begins Monday, September 9th and follows the training schedule of Monday - Friday, 8:00am - 4:30pm CST concluding on 9/20/2024
? Attendance during training is mandatory.

Responsibilities: ? Set service appointments for automotive dealerships ? Provide information about automotive services ? Document and update customer records based on interactions ? Develop and maintain a knowledge base of the evolving services ? Deliver exceptional customer service to all callers ? Answer incoming calls in a timely manner ? Identify callers needs for call resolution ? Adhering to company scripts and procedures to ensure consistency ? Provide customers with product and service information ? Accurately process online reservations ? Accurately document call information and interactions ? Maintain knowledge base of evolving products and services ? Identify and escalate issues to supervisors ? Maintain Quality Assurance standards ? Ongoing training for all CCS client programs and accounts ? Other duties as assigned

Qualifications: ? High school diploma or equivalent ? One year call center or customer service experience ? Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems ? Strong knowledge of customer care processes and techniques ? Ability to identify, understand, and protect confidential information ? Strong verbal, written and documentation skills ? Ability to cross train and multitask in multiple programs ? Dependable ? Fluent in English ? 18 years of age or older

Benefits:
? Work from home
? Medical insurance
? Dental, and Vision insurance
? 401k
? Paid time off
? Life insurance
? Holiday incentive pay
? Employee events and activities
? Work equipment provided
? Advancement opportunities

Ideal Availability:
? Monday - Friday 9:00 AM to 8:00 PM CST
? Required 8 hours of availability every other Saturday

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