Technical Support / Customer Service Representative-Remote (Night Shift)

at Concentrix in Boise, Idaho, United States
Job Description
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Job Title:

Technical Support / Customer Service Representative-Remote (Night Shift)

Job Description

JOB DESCRIPTION

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a 'work from home' career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ' World's Best Workplaces ,' ' Happiest Employees ,' and ' Best Companies for Career Growth ' awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as 'game-changers.' Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great 'work from home' opportunity that will allow you to reimagine an all-new career journey and develop 'friends for life' at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support / Customer Service Representative working from home, you will:

+ Provide inbound customer support using a call flow guide

+ Resolve technical issues related to hardware, software, and client products

+ Track, document, and retrieve information in databases

+ Be an amazi
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