Senior Technical Account Manager

Senior Technical Account Manager for Microsoft CSP True.org, a dynamic and rapidly expanding organization, is actively seeking an experienced Senior Technical Account Manager to join our remote team in the United States. We are looking for a seasoned professional with a robust background in managing or collaborating with Microsoft CSPs, or with direct experience as a Technical Account Manager at... Microsoft. Role Overview: As a Senior Technical Account Manager (Sr. TAM) at True.org, you will play a pivotal role in representing our organization in direct communications with clients and partners. Your primary responsibility will be to support them in deploying, operating, and troubleshooting a wide range of Microsoft technologies. These include but are not limited to Windows Server and Desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center, and Dynamics. Key Responsibilities: ? Serve as the primary point of contact and relationship manager between True.org and Microsoft, ensuring a strong and productive partnership. ? Act as a subject matter expert on Microsoft Partner Center, actively participating in Microsoft workshops to remain informed about new features and options beneficial to our customers. ? Function as an escalation point for both clients and True Engineers, ensuring timely resolution of issues and maximizing customer satisfaction. ? Manage and mentor the True.org team, providing leadership, training, and performance evaluations as necessary. ? Develop and monitor key performance indicators (KPIs) to track team success and identify areas for improvement. ? Advocate for clients' needs and manage escalated tickets, ensuring high satisfaction and successful adoption of Microsoft technologies. ? Analyze trends and common issues across clients to improve service delivery and contribute to internal knowledge base development. ? Collaborate with internal and external stakeholders to drive business outcomes and optimize the client experience. Additional Responsibilities: ? Champion client change management and initiative adoption, contributing to the overall success of client projects. ? Leverage expertise in MS licensing and cloud technologies to promote and support the Microsoft tech stack among clients. ? Stay abreast of IT innovations and emerging technologies, particularly those related to Microsoft solutions. ? Demonstrate strong organizational, communication, project management, negotiation, and problem-solving skills in every interaction. ? Engage in continuous education and training to maintain a high level of proficiency in Microsoft products and services. Basic Qualifications: ? 5 years of experience in an enterprise support environment, with a strong understanding of corporate account support needs and emerging Microsoft trends. ? Extensive experience with enterprise resource planning, database systems, messaging, management, and operations, and/or security. ? Proficiency in Windows Server, Windows 10, Active Directory, Azure, Office 365, SharePoint, SQL Server, Exchange Server, and Dynamics ERP. ? Excellent oral and written communication skills, with the ability to negotiate effectively, convey complex ideas, and build lasting relationships. Preferred Qualifications: ? Prior experience in working for a Microsoft CSP or as a TAM for Microsoft. ? Strong project management and organizational skills. ? Proficiency in ITIL/ITSM service delivery ticket solution skills. ? Relevant Microsoft certifications. Education/Training: ? Bachelor's degree in computer science, information systems, business, or equivalent field preferred. ? Microsoft certifications desirable.

Location: Remote, United States

Join True.org and contribute to our mission of driving client success through innovative use of Microsoft technologies. This role offers a unique opportunity to lead and grow within a supportive and forward-thinking team environment. Apply today and become part of our exciting journey

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