Web Chat Assistant

Job Description:

Macy?s is seeking a dedicated and resourceful Web Chat Assistant to join our team in San Antonio, Texas. As a part-time Associate Level position, the Web Chat Assistant will be responsible for providing exceptional customer service through online chat support on Macy?s website. The ideal candidate will have at least 2 years of experience in a similar role and possess strong... project management and teamwork skills.

Responsibilities:
• Engage with customers through web chat to provide assistance with product inquiries, order status, returns, and general inquiries
• Resolve customer issues in a timely and professional manner
• Collaborate with other team members to ensure a seamless customer experience
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on product knowledge and promotions to provide accurate information to customers
• Assist with other customer service tasks as needed

Requirements:
• 2 years of experience in a customer service or online chat support role
• Strong project management skills with the ability to prioritize tasks and meet deadlines
• Excellent teamwork skills with the ability to collaborate effectively with others
• Dedicated and resourceful attitude with a commitment to providing exceptional customer service
• High school diploma or equivalent

Benefits:
• Life insurance
• Paid Time Off (PTO)
• Employee discounts

Working Environment:
At Macy?s, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, collaborate with others, and contribute to the overall success of the company.

Deadline to Apply: September 6, 2024

Equal Opportunity Statement:
Macy?s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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