Remote Customer Care Manager

Job Description:

SoFi is seeking a Remote Customer Care Manager to join our team in New York City, New York. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 8 years of experience in customer care management. We are looking for an independent and energetic individual with strong leadership and negotiation skills...

Responsibilities: 1. Manage a team of remote customer care representatives to ensure excellent customer service and satisfaction. 2. Develop and implement strategies to improve customer care processes and procedures. 3. Monitor and analyze customer care metrics to identify areas for improvement and implement solutions. 4. Handle escalated customer issues and provide resolutions in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Train and mentor customer care representatives to enhance their skills and performance. 7. Stay up-to-date on industry trends and best practices in customer care management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 8+ years of experience in customer care management. 3. Strong leadership and negotiation skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and manage a remote team effectively. 6. Proficiency in customer relationship management software. 7. Experience in financial services or related industry is a plus.

Benefits:
• Parental leave
• Paid sick leave
• Travel opportunities

Working Environment:
At SoFi, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply:
September 6, 2024

Equal Opportunity Statement:
SoFi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. SoFi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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