Live Remote Chat Agent

We are seeking a highly motivated and customer-centric individual to join our team as a Live Chat Agent. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a remote position, allowing you to work from the comfort of your own home or preferred location.

Responsibilities...
? Engage with customers via live chat platform and provide timely and accurate responses to their inquiries and concerns.
? Identify and assess customer needs to provide appropriate solutions and recommendations.
? Maintain a deep understanding of our products and services to effectively assist customers and guide them through the purchasing process.
? Assist customers in navigating our website, troubleshooting technical issues, and resolving any problems they may encounter.
? Multitask efficiently by handling multiple chat conversations simultaneously while maintaining a high level of customer service.
? Collaborate closely with other team members to share knowledge and best practices to continuously improve customer satisfaction.
? Document all customer interactions and inquiries accurately and thoroughly in our CRM system.

Requirements
? Prior customer service experience in a fast-paced environment is required.
? Excellent written and verbal communication skills.
? Strong problem-solving skills and the ability to think quickly on your feet.
? Ability to work independently and manage time effectively.
? Proficient computer skills, including the ability to navigate multiple applications and screens simultaneously.
? Knowledge of online chat platforms and other customer service technologies is preferred.
? Familiarity with our industry products and services is a plus

Apply Job!