Technical Support Representative

We are looking for a highly organized and customer-focused Technical Support Representative to join the team at Verizon! The Technical Support Representative is an important part of the customer service team. The ideal candidate will have a natural ability to think on their feet and provide exceptional customer service.The Technical Support Representative will be responsible for troubleshooting... customer inquiries, providing technical support for customer issues, and resolving customer concerns in a timely manner. We are looking for someone with strong verbal and written communication skills who can think critically and provide creative solutions. The successful candidate will be comfortable working in a fast-paced environment and have outstanding customer service skills.Required Qualifications:? Bachelor?s degree in Computer Science, Information Technology, or related field? Minimum of two years of experience in customer service or technical support? Excellent written and verbal communication skills? Proficient in Windows operating systems and Microsoft Office Suite? Ability to multitask and prioritize tasks? Strong problem-solving and analytical skills? Ability to work independently and as part of a team? Excellent organizational and time management skills

Responsibilities: ? Provide technical support to customers via phone, email, or in-person ? Troubleshoot customer inquiries and resolve customer concerns in a timely manner ? Manage customer accounts and provide assistance with billing and account inquiries ? Maintain an up-to-date knowledge of Verizon?s products and services ? Remain current with technological developments in the telecommunications industry ? Update customer records with detailed notes and resolutions ? Identify and escalate customer issues to the appropriate department ? Assist with other customer service tasks as needed

Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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