Remote Customer Service Representative
We are seeking a friendly and dedicated Remote Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing an exceptional level of service and support. This is a remote position where you will have the opportunity to work from the comfort of your own home.
Responsibilities...
Handle inbound customer inquiries via phone and email, providing prompt and accurate responses.
Resolve customer complaints and issues in a timely and satisfactory manner, ensuring customer satisfaction.
Assist customers with product information, pricing, and availability.
Process customer orders and provide shipping updates.
Maintain accurate and detailed customer records.
Collaborate with internal teams to escalate and resolve complex customer issues.
Identify and implement process improvements to enhance the customer experience.
Requirements
High school diploma or equivalent.
Previous experience in customer service or a related field.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using customer service software and other relevant tools.
Strong computer skills, including Microsoft Office Suite
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