Online Live Chat Assistant

RC Andersen LLC is a leading provider of innovative solutions in [industry/sector]. We pride ourselves on delivering exceptional customer service and building lasting relationships with our clients. As we continue to grow, we are looking for a dedicated Online Live Chat Assistant to join our dynamic team.

Job Overview...

The Online Live Chat Assistant will be responsible for providing real-time support to our customers through live chat. This role is crucial in enhancing customer satisfaction and ensuring that inquiries are addressed promptly and effectively. The ideal candidate will possess excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Engage with customers via live chat, providing timely and accurate responses to inquiries.

• Assist customers with product information, order status updates, and troubleshooting issues.

• Maintain a positive and professional demeanor in all customer interactions.

• Document customer interactions and feedback in our CRM system for future reference.

• Collaborate with team members and other departments to resolve complex issues.

• Identify trends in customer inquiries and suggest improvements to enhance customer experience.

• Attend training sessions and stay updated on product knowledge and company policies.

• Meet performance metrics and goals, including response time and customer satisfaction scores.

Requirements:

• High school diploma or equivalent; associate or bachelor?s degree preferred.

• Proven experience in customer service, preferably in a live chat environment.

• Strong written communication skills with a focus on clarity and professionalism.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficient in using chat software and CRM systems.

• Familiarity with [specific tools/software relevant to the company] is a plus.

• Problem-solving skills and a proactive approach to customer issues.

• Availability to work flexible hours, including evenings and weekends as needed.

Benefits:

• Competitive salary based on experience.

• Flexible work schedule with remote work options.

• Comprehensive training and ongoing professional development.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Employee discounts on products/services.

• A supportive and collaborative team environment.

How to Apply:

If you are passionate about providing exceptional customer service and are eager to join a growing team, we invite you to apply. Please send your resume and a cover letter outlining your relevant experience to [email address].

RC Andersen LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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