Health Insurance Customer Service Representative

Description

Join our team as a Remote Customer Service Representative and become an integral part of our mission to simplify the process of finding and enrolling in health insurance. We're looking for reliable, dedicated, and self-driven individuals to provide exceptional customer service from the comfort of your home. Despite the challenges facing our communities, we're committed to creating a... motivating and positive work environment. If you're enthusiastic about delivering top-notch customer experiences and helping others navigate health insurance options, this is the perfect opportunity for you!

Responsibilities
? Handle inbound and outbound calls with professionalism and care.
? Provide exceptional customer service and technical support.
? Manage customer accounts and assist with application data entry.
? Respond to online chat inquiries as needed.
? Follow established procedures and policies to resolve issues.
? Utilize creative problem-solving skills to address customer needs.
? Adapt to changing projects and updates with flexibility.
? Balance multiple tasks and manage time effectively.
? Complete extensive self-study, training, and testing with a focus on passing required exams.
? Adhere to communication guidelines across all channels.

Requirements
? Must be 18 years of age or older.
? Minimum internet speed of 35 mb/s.
? Dedicated, private, and secure workspace.
? Personal laptop or desktop computer required for the training period.
? Full attendance commitment during the 3-week training period.
? Ability to pass a background check and health screening.
? Cable/fiber broadband internet with a hard-wired Ethernet connection is required (mobile internet service providers and satellite are not compatible).
? Ethernet connection must be a wired connection, not Wi-Fi.

Compensation
? Base Pay: $14.50 per hour.
? Enhanced Rate: Up to $16.00 per hour based on attendance and performance.
? Spanish Bilingual Base Pay: $15.50 per hour.
? Spanish Bilingual Enhanced Rate: Up to $17.00 per hour based on attendance and performance.

What We Offer
? Paid training.
? Full-time, seasonal temp-to-permanent roles.
? Performance and attendance-based incentives in addition to base pay.
? The convenience of working from home.
? A collaborative and supportive team environment.
? 401(k) match.
? Individual Coverage HRA (ICHRA).
? Paid time off (PTO).

Preferred Experience (Not Required)
? Previous experience in customer or technical support roles.
? Familiarity with group and/or individual health insurance, or the Affordable Care Act.
? Experience in a call center.
? Knowledge of CRM systems and practices.
? Spanish bilingual skills are a plus.

Qualifications
? Moderate to advanced computer skills.
? Comfort with learning new technology.
? High level of professionalism.
? Excellent verbal and written communication skills.
? Self-motivated and driven to succeed.
? Comfortable working remotely.

Employment Type: Full-Time

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