Remote UPS Customer Support Representative

Join Our Team as a Remote UPS Customer Support Representative

Are you passionate about providing exceptional customer service? Do you have experience in customer support and a knack for problem-solving? If so, we invite you to apply for the position of Remote UPS Customer Support Representative...

Job Description

As a Remote UPS Customer Support Representative, you will be responsible for handling customer inquiries, resolving issues, and providing support for UPS services. You will work remotely and communicate with customers via phone, email, and chat.

Responsibilities
? Respond to customer inquiries in a timely and professional manner.
? Resolve customer issues related to UPS services, including package tracking and delivery, billing questions, and technical support.
? Provide accurate information about UPS products and services.
? Document and track customer interactions and resolutions.
? Collaborate with other team members to ensure customer satisfaction.
? Maintain a high level of product knowledge to provide accurate and up-to-date information.
? Adhere to company policies and procedures.

Qualifications
? High school diploma or equivalent (required).
? Previous experience in customer service or support (preferred).
? Excellent communication skills, both written and verbal.
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and manage time effectively.
? Proficient in using computers and various software applications.
? Reliable internet connection and a quiet, dedicated workspace.

Benefits
? Competitive salary and performance-based incentives.
? Comprehensive health, dental, and vision insurance.
? Paid time off and holidays.
? Retirement savings plan with company match.
? Opportunities for career growth and development.
? Flexible work schedule and remote work environment.

Application Process

Step 1: Online Application

Submit your resume and a cover letter detailing your experience and why you are a great fit for this role.

Step 2: Initial Screening

Our hiring team will review your application and contact you for a brief phone interview if you meet the qualifications.

Step 3: Virtual Interview

If selected, you will participate in a virtual interview with our hiring managers to discuss your skills and experience further.

Step 4: Job Offer

Successful candidates will receive a job offer and details about onboarding and training.

Apply Now

If you are ready to join a dynamic team and make a difference in the lives of our customers, we encourage you to apply today. Click the link below to submit your application.

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