Online Chat support

We are seeking a proactive Online Chat Support Specialist to enhance our call center operations and HR processes. This crucial role ensures smooth daily operations and contributes to a positive workplace culture by providing real-time assistance and support through online chat platforms.

Key Responsibilities:

Recruitment & Onboarding:

Assist with job postings, resume screening, and interview scheduling.

Facilitate new hire onboarding to ensure effective integration into the team.

Employee Relations:

Act as a primary contact for HR-related inquiries and concerns from call center employees.

Support employee engagement and address workplace issues effectively.

HR Administration:

Maintain accurate and up-to-date employee records, including attendance and performance.

Process HR paperwork, such as contracts and terminations.

Training & Development:

Help organize and coordinate training sessions and development programs for staff.

Track and report on employee training... progress.

Compliance & Reporting:

Ensure adherence to company policies and employment laws.

Prepare and maintain HR reports on staffing and turnover.

Support & Coordination:

Collaborate with HR team members on various HR functions and initiatives.

Coordinate with call center management to meet staffing and operational needs.

Requirements:

Education: Bachelor?s degree in Human Resources, Business Administration, or a related field.

Experience: Minimum of 2 years in an HR role, preferably in a call center or customer service environment.

Skills:

Strong organizational and multitasking abilities with keen attention to detail.

Excellent interpersonal and communication skills.

Technical Proficiency:

Proficient in HR software and MS Office Suite (Word, Excel, PowerPoint).

Familiarity with ATS and HRIS systems is a plus.

Problem-Solving:

Ability to handle sensitive information discreetly and resolve issues proactively.

Benefits:

Competitive Salary: Reflective of experience and expertise.

Health & Wellness: Comprehensive insurance plans, wellness programs, and gym discounts.

Professional Growth: Career advancement opportunities, training, and mentorship.

Work-Life Balance: Flexible hours and a supportive work environment.

Employee Perks: Paid time off, recognition programs, and company events.

Collaborative Environment: Supportive, team-oriented atmosphere.

Retirement Plans: 401(k) with company match.

Flexible Work Options: Potential for flexible hours or remote work.

Employee Discounts: Discounts on company products and services

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