Chat Support Specialist

Description:
? Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
? Consult customers on enhancing the value of their contact lens purchase
? Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
? Provide top notch customer service in a fast-paced, dynamic environment
? Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
? Maintain high performance metrics including revenue per call, quality, availability, and dependability
? Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Requirements: ? High school diploma or equivalent experience ? 2-3 years minimum customer service experience ? Great typing skills (at least 40 words per minute) and technical proficiency ? Reliable internet connection and speeds of 20 mbps... download and 10 mbps upload, or better ? A private, dedicated workplace, free from interruption or distraction that promotes confidentiality ? Positive, driven and solution-oriented mentality ? Ability to show up to work on time and work your scheduled shift

Benefits:
? Monthly performance bonuses for those who qualify
? Ownership of your development with support from leaders dedicated to fostering growth
? Bi-annual performance reviews
? Amazing medical, dental, and vision coverage
? 401(k) match
? Free eye exams for your immediate family and dependents
? Deep discounts on contact lenses, glasses lenses and glasses frames
? Tuition reimbursement for eligible courses

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