Chat Support Officer

# Job Description: Chat Support Officer
? *Company:** Applied Materials
? *Location:** Charlotte, North Carolina, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4

## Overview

Applied Materials, a leading global provider of materials engineering solutions, is looking for an energetic and driven Chat Support Officer to join our dynamic customer support team in Charlotte, North Carolina. As a Chat Support Officer, you will play a vital role in enhancing customer satisfaction by delivering outstanding support via chat platforms. This part-time position requires a proactive individual who can effectively manage customer inquiries and solve problems with persuasion and empathy.

## Responsibilities

• **Customer Support:** Respond promptly and professionally to customer inquiries via chat, ensuring high-quality support and assistance in a timely manner.
• **Problem Solving:** Identify, assess, and resolve customer issues efficiently, employing a problem-solving approach to navigate challenges and deliver satisfactory solutions.
• **Product Knowledge:** Maintain comprehensive knowledge of the company?s products and services to provide accurate information and guidance to customers.
• **Collaboration:** Work effectively as part of a team, collaborating with colleagues across departments to ensure complex issues are resolved and customer needs are met.
• **Documentation:** Accurately document customer interactions, feedback, and solutions provided in the customer relationship management (CRM) system, ensuring data integrity and reporting.
• **Customer Feedback:** Gather customer feedback and relay insights to the management team to drive continuous improvement of products and services.
• **Training and Development:** Participate in training sessions to stay updated on new products, processes, and policies; share knowledge and training with new team members as needed.
• **Performance Monitoring:** Monitor personal performance metrics, strive for excellence, and set personal improvement goals to contribute positively to team KPIs.

## Requirements

### Qualifications

• **Education:** Bachelor?s degree or equivalent work experience preferred.
• **Experience:** Minimum of 4 years in a customer support role, preferably in a technical or complex product environment.
• **Technical Skills:** Familiarity with chat support software, CRM tools, and basic troubleshooting techniques; proficiency in Microsoft Office Suite.

### Personality Traits

• **Energetic:** Display enthusiasm and a positive attitude in interactions with customers and team members.
• **Driven:** Be self-motivated and committed to exceeding performance goals, with a strong desire to enhance customer satisfaction.

### Soft Skills

• **Problem-Solving:** Ability to think critically and creatively to resolve customer issues effectively while managing emotions.
• **Persuasion:** Skilled in using effective communication techniques to persuade customers and ensure a positive resolution to their inquiries.

## Benefits

• Paid sick leave
• Disability insurance
• Parental leave

## Working Environment

At Applied Materials, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that diverse teams lead to greater innovation and success, and we welcome individuals from all backgrounds to apply.

### Application Deadline

Please submit your application by **2024-09-20** to be considered for this opportunity.

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? *Equal Opportunity Statement:** Applied Materials is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

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