Remote Chat Support Specialist

? *Job Title:** Remote Chat Support Specialist
? *Company:** AES
? *Location:** Columbus, Ohio, US (Remote...
? *Job Type:** Part-time
? *Seniority Level:** Associate Level
? *Years of Experience:** 3

### **Job Description:**
AES is seeking a dedicated and skilled Remote Chat Support Specialist to join our dynamic team. The ideal candidate will possess a strong commitment to customer service and demonstrate superior communication skills. This part-time position involves supporting our diverse customer base through effective online chat interactions, solving their issues, and providing innovative solutions in real-time. As part of an organization that values curiosity and questioning, you will have the opportunity to contribute to our continuous improvement initiatives.

### **Key Responsibilities:**
• **Customer Support:** Actively engage with customers via chat to address inquiries, troubleshoot issues, handle complaints, and provide product/service information in a timely manner.
• **Problem Solving:** Analyze customer queries and concerns to determine the root of issues and provide effective solutions while following AES?s guidelines and policies.
• **Documentation:** Accurately document customer interactions, feedback, and resolutions to improve service efficiency and effectiveness.
• **Collaboration:** Work closely with cross-functional teams, including product development, sales, and technical support, to resolve complex issues and share customer insights that drive product improvements.
• **Continuous Learning:** Stay updated with the latest product knowledge, features, and industry trends to serve customers better and enhance their overall experience.
• **Performance Metrics:** Meet and strive to exceed key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution rates.
• **Feedback Contribution:** Participate in regular team meetings to share insights, discuss challenges, and collaborate on innovative ideas that enhance customer service.
• **Training and Support:** Assist in training new team members and mentoring peers to help reinforce best practices within the team.

### **Requirements:**
• **Education:** High school diploma or equivalent; a bachelor?s degree in a related field is preferred.
• **Experience:** A minimum of 3 years of experience in a customer service or support role, with a strong focus on online or chat support.
• **Technical Skills:** Proficiency in using customer support software, live chat systems, and Microsoft Office Suite; familiarity with CRM tools is an advantage.
• **Personality Traits:**
• **Independent:** Ability to work autonomously and prioritize tasks effectively without constant supervision.
• **Hardworking:** Demonstrates a strong work ethic and dedication to delivering high-quality service to customers.
• **Soft Skills:**
• **Teamwork:** Ability to work collaboratively within a team and contribute to group goals.
• **Project Management:** Strong organizational skills with the capacity to manage multiple tasks simultaneously and meet deadlines.

### **Benefits:**
• **Travel Opportunities:** Experience exciting travel options associated with specific projects or training.
• **Paid Overtime:** Enjoy the benefits of paid overtime for additional hours worked beyond your scheduled shifts.
• **Parental Leave:** Competitive parental leave policy to support you during important family transitions.

### **Working Environment:**
At AES, we believe in cultivating an environment that encourages curiosity and questioning as a catalyst for innovation and growth. We empower our employees to think creatively and challenge conventional practices while providing the tools and resources necessary for success.

### **Application Deadline:**
Interested candidates are encouraged to apply by **September 20, 2024.**

### **Equal Opportunity Statement:**
AES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us at AES and contribute to a culture of innovation and excellence while supporting our customers!

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