Call Center Representative/Call Agent I (Remote, Per Diem) - (Job...

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Pay rate up to $22.66/hr
? Additional compensation opportunities including shift differentials, extra shift incentives, and bonuses
? High-quality health insurance plan options for employees and their dependents
? Opportunities for career growth and advancement within the organization
? Predominantly remote work with flexible shift scheduling
? Emphasis on providing the Simply Better Hiring Company Experience in every interaction

What To Expect (Job Responsibilities)
? Deliver exceptional customer service to patients, families, providers, and colleagues
? Prioritize service and customer experience in all interactions
? Demonstrate strong guest-focused engagement over the phone, email, and chat
? Utilize effective communication and interpersonal skills
? Knowledge and ability to schedule reservations for patients and families

What Is Required (Qualifications)
? 1-2 years of customer service experience or related guest-focused engagement
? Call center experience in a fast-paced setting
? Excellent computer and typing skills, including proficiency in Windows, Microsoft Office, and Outlook
? High School diploma or GED required
? Knowledge of medical terminology is preferred
? Spanish speaking skills are a plus

How To Stand Out (Preferred Qualifications)
? Previous experience in a healthcare-related service
? Bilingual in Spanish and English

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