Call Center Specialist - Remote Work

? *Job Title: Call Center Specialist - Remote Work**
? *Company: PACCAR**
? *Location: Fort Worth, Texas, US...
? *Job Type: Part-Time**
? *Seniority: Entry Level**
? *Years of Experience: 1**
? *Deadline to Apply: 2024-09-20**

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? *Company Overview:**PACCAR is a global leader in the design and manufacturing of high-quality premium trucks, providing innovative solutions and services within the transportation industry. We pride ourselves on our commitment to excellence and continuously strive for improvement. As we expand our team, we invite motivated individuals who share our dedication to customer satisfaction to apply for our open positions.

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? *Job Description:**As a Call Center Specialist at PACCAR, you will be an integral part of our customer service team, providing professional and efficient support to our clients in a remote work environment. This role is ideal for motivated individuals who thrive on providing exceptional service and seeking a position that encourages creativity and reliability.? *Key Responsibilities:**
• **Customer Support:**
• Handle inbound and outbound calls to assist customers with inquiries, complaints, and product information related to PACCAR's offerings.
• Provide detailed and accurate information regarding warranties, repairs, and service options available to clients.
• Resolve customer issues promptly and efficiently while maintaining professionalism and adherence to company policies.

• **Documentation and Record Keeping:**
• Accurately document customer interactions and feedback in our CRM system.
• Follow up on customer requests and ensure timely responses to ongoing inquiries.
• Collaborate with internal departments (such as Sales, Technical Support, and Logistics) to ensure customer needs are met and issues are resolved swiftly.

• **Sales Support:**
• Identify opportunities for upselling and cross-selling services and products during customer interactions.
• Assist in generating leads and following up with potential clients as needed.

• **Performance Metrics:**
• Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution times.
• Participate in training programs and meetings to enhance product knowledge and service skills.

• **Creative Problem Solving:**
• Actively engage in brainstorming sessions to propose process improvements or innovative solutions that enhance customer service efficiency.
• Present findings and suggestions in a clear and engaging manner to team leads and supervisors.
? *Requirements:**
• **Education and Experience:**
• High school diploma or equivalent; further education or certification in customer service or related fields is a plus.
• Minimum of 1 year of experience in a call center or customer service role is preferred.

• **Personality Traits:**
• Highly motivated and reliable, demonstrating a strong work ethic and dedication to customer satisfaction.

• **Soft Skills:**
• Strong creativity in approaching customer issues and generating solutions.
• Excellent presentation skills, both verbal and written, capable of clearly conveying information to customers and team members.

• **Technical Skills:**
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable with technology and adapting to various tools for communication and documentation.
? *Benefits:**
• Paid overtime for hours worked beyond standard part-time agreements.
• Employee discounts on PACCAR products and services.
• Disability insurance for eligible employees.
? *Working Environment:**At PACCAR, we are committed to fostering an outstanding work environment that sparks creativity and motivation. We aim to inspire greatness in all our employees through collaboration, support, and opportunities for professional growth.

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? *Equal Opportunity Statement:**PACCAR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, and we encourage applications from all qualified individuals, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other protected status.

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If you are passionate about customer service and eager to contribute to a dynamic team, we encourage you to apply by the deadline of September 20, 2024. Join PACCAR and help us deliver exceptional service to our customers worldwide!

How to apply:

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