Inbound Web Chat Agent - Automotive Sales & Customer Service

Description

As a Web Chat Agent, you will engage customers in online conversations regarding automotive and recreational vehicle inquiries. Your role is crucial in representing our dealer clients favorably online while converting interactions into leads, which will help our clients generate revenue from their website traffic...

Compensation and Benefits
? Competitive hourly wage based on experience
? Flexible working hours
? Opportunities for career advancement within the company
? Comprehensive training and ongoing support
? Collaborative and supportive team environment

Why you should apply for this position today

This position offers a unique opportunity to play a vital role in enhancing customer experiences in the automotive industry. Join a team that values innovation and customer service, and become part of a dynamic environment that fosters professional growth.

Skills
? Excellent customer service skills
? Strong written and verbal communication abilities
? Ability to multitask effectively
? Basic internet and computer skills
? Fast typing skills (minimum 35 WPM)
? Positive and professional demeanor
? Adaptability to change in a fast-paced setting

Responsibilities
? Handle a wide variety of customer inquiries via online chat
? Provide accurate information about products and services
? Schedule appointments based on customer needs
? Develop and maintain a knowledge base of products and services
? Capture customer contact information for lead generation
? Summarize interactions for client review based on customer needs

Qualifications
? Previous experience in retail customer service or automotive industry preferred but not necessary
? Must be able to type at least 35 WPM, 40 WPM preferred
? Strong ability to multitask and handle a quick-paced environment
? Excellent problem-solving skills and decision-making abilities
? Friendly and patient attitude towards customers

Education Requirements
? High School Diploma, GED, or equivalent certification

Education Requirements Credential Category
? Secondary Education

Experience Requirements
? 2+ years of experience in an office setting, customer interaction, call center, or customer service is preferred
? Ability to pass a background check

Why work in Chicago, IL

Chicago is a vibrant city known for its rich culture, diverse communities, and thriving job market. Working in Chicago offers access to numerous professional opportunities, a dynamic lifestyle, and a variety of recreational activities. The city?s strong support for the automotive industry provides an exciting backdrop for career growth and development

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