Customer Service Executive – Entry Level

Job Summary

Job Type: Full-Time

Salary: $15 – $20 per hour

Working Hours: 40 hours per week

Company: Amazon

Location: California

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching

Description

Amazon is looking for an enthusiastic and detail-oriented Customer Service Executive to join our team in California. As an entry-level Customer Service Executive, you will be the first point of contact for our customers, helping to resolve their inquiries and providing exceptional service. This role is essential in maintaining our reputation for outstanding customer care.

Requirements

• Excellent communication skills, both written and verbal


• Ability to handle customer inquiries and complaints in a professional manner


• Strong problem-solving skills and the ability to think critically


• High level of patience and empathy


• Basic computer skills, including proficiency with Microsoft Office

Responsibilities

• Respond to customer inquiries via phone, email, and live chat


• Provide accurate information about products and services


• Resolve customer complaints and issues efficiently


• Maintain detailed and accurate customer records


• Collaborate with other departments to ensure customer satisfaction

Educational Qualifications

• High School Diploma or equivalent (Required)


• Associate’s or Bachelor’s degree in Management, Business Administration, or a related field (Preferred)

Experience

• Previous customer service experience is a plus but not required


• Experience working in a call center environment is an advantage

Benefits

• Comprehensive Health Insurance


• Dental and Vision Plans


• 401(k) with Company Match


• Paid Training Programs


• Generous Paid Time Off (PTO)


• Employee Discounts

Company Overview

Amazon is a global leader in e-commerce, cloud computing, and artificial intelligence. Our mission is to be Earth’s most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Join our team and help us continue to innovate and provide the best customer experience in the industry.

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