Virtual Customer Support Associate

Remote, USA Full-time Posted 2025-03-08

Job Summary

Job Type: Full-Time

Salary: $15 – $20 per hour

Company: Stellar Support Solutions

Location: Remote

Benefits: Flexible working hours, health insurance, paid time off, and professional development opportunities.

Description

Stellar Support Solutions is seeking passionate and dedicated Virtual Customer Support Associates to join our dynamic team. As a Virtual Customer Support Associate, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your role is crucial in ensuring customer satisfaction and building strong relationships with our clients.

Requirements

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

High school diploma; college degree preferred

Responsibilities

Manage large amounts of incoming calls, emails, and chats

Identify and assess customers? needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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Virtual Customer Support Associate

Job Summary

Description

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