Call Center Agent (Part-Time) – Lakeland

Job Title: Call Center Agent (Part-Time) – Lakeland

Job Summary:

We are currently seeking a motivated, customer-focused part-time Call Center Agent to join our well-established team at Verizon Communications in Lakeland, Florida. The position offers a competitive hourly rate starting from $16 per hour, with flexible working hours under 4 hours per shift. We provide our employees with a range of benefits including comprehensive health and dental plans, paid training, and paid vacation time.

Job Description:

In this role, you’ll be the voice of our company, serving as the first point of contact for our customers. You’ll be responsible for handling inbound and outbound calls, resolving customer inquiries, and maintaining a high level of customer satisfaction. Our ideal candidate should have excellent communication skills, a patient and empathetic nature, and the ability to work effectively in a fast-paced environment.

Responsibilities:

– Answering inbound and making outbound calls in a professional manner

– Identifying customer needs and providing appropriate solutions

– Maintaining a high level of customer service and satisfaction

– Documenting all call information according to standard operating procedures

– Participating in training sessions to improve skills and performance

Requirements:

– High school diploma or equivalent

– Previous experience in a customer service role, particularly in a call center, is preferred

– Excellent verbal and written communication skills

– Strong problem-solving skills and the ability to handle difficult situations

– Basic computer skills and proficiency with MS Office Suite

– Ability to work both independently and as part of a team

Benefits:

At Verizon, we value our employees and offer a comprehensive benefits package including:

– Health and dental coverage

– Paid training and vacation time

– Opportunities for career advancement

– Employee discount programs

– A supportive and inclusive work environment

Company Overview:

Verizon Communications is a leading global communications company serving millions of customers in over 150 countries. We are dedicated to providing superior customer service and believe that outstanding employees are our greatest asset. We offer a dynamic and inclusive work environment, with opportunities for career advancement and personal growth.

If you are passionate about customer service and want to be a part of a reputable company, then Verizon Communications is the place for you. Apply today to join our team as a part-time Call Center Agent.

Verizon Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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