Customer Support Agent (Immediate Start) – North Las Vegas

Job Summary

Start your career as a Customer Support Agent with Amazon in North Las Vegas! This is a full-time position offering competitive hourly pay starting at $18/hr. You’ll be working 40 hours a week with the opportunity for overtime. We provide comprehensive benefits including health, dental, paid training, and paid vacations.

Job Description

As a Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive the best service experience possible. This role involves addressing customer inquiries, resolving issues, and providing information about our products and services.

Requirements

– High school diploma or equivalent.

– Excellent communication skills, both written and verbal.

– Ability to handle high-stress situations calmly and effectively.

– Basic computer literacy, including familiarity with email and online chat.

– Availability to work flexible hours, including evenings and weekends.

Responsibilities

– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

– Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.

– Maintain a thorough understanding of our products, services, and policies to provide accurate information.

– Document customer interactions and feedback to improve service quality.

– Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.

Benefits

– Health and dental insurance

– Paid training and development programs

– Paid vacations and holidays

– Employee discounts on products and services

– Opportunities for career advancement

Educational Qualifications

– High school diploma or equivalent required

– College degree preferred but not mandatory

Experience

– Previous customer service experience is a plus but not required. We provide thorough training for all new hires.

Company Overview

Amazon is a global leader in e-commerce, offering a wide range of products and services. We are committed to creating a positive and inclusive workplace where our diverse team members can thrive. In North Las Vegas, we continue to grow and provide exceptional service to our customers, ensuring their needs are met with efficiency and friendliness. Join us and be part of a company that values innovation, customer satisfaction, and employee development.

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