Customer Service Associate – Entry Level

Customer Service Associate – Entry Level

Job Summary

– **Job Type**: Full-Time

– **Salary**: $15 – $18 per hour

– **Working Hours**: 9:00 AM – 5:00 PM

– **Company**: Amazon

– **Location**: Austin, TX

– **Benefits**: Health, Dental, Vision, Paid Training, Paid Vacations, Employee Discounts, Retirement Plan

Job Description

Amazon is looking for enthusiastic and detail-oriented individuals to join our team as Customer Service Associates at the entry level. As a Customer Service Associate, you will be the frontline of our customer support, providing exceptional service and ensuring customer satisfaction. This role is ideal for individuals who enjoy problem-solving, have excellent communication skills, and thrive in a fast-paced environment.

Requirements

– High school diploma or equivalent

– Strong communication skills, both written and verbal

– Basic computer literacy, including familiarity with Microsoft Office Suite

– Ability to multitask and prioritize tasks efficiently

– Friendly, patient, and positive attitude

– Ability to work flexible hours, including weekends and holidays as needed

Responsibilities

– Respond to customer inquiries via phone, email, and live chat

– Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem

– Process orders, returns, and exchanges

– Maintain a high level of professionalism and customer service

– Update customer records in our database as necessary

– Follow up with customers to ensure their issues are resolved to their satisfaction

– Collaborate with other departments to resolve complex issues

Benefits

– Comprehensive Health, Dental, and Vision Insurance

– Paid Training Programs to enhance your skills and knowledge

– Generous Paid Time Off (PTO) and Holidays

– Employee Discounts on Amazon products

– 401(k) Retirement Plan with company match

– Career advancement opportunities within the company

Educational Qualifications

– High School Diploma or equivalent (Required)

– Associate or Bachelor?s Degree in related fields (Preferred but not required)

Experience

– Previous customer service experience is a plus but not required; we provide comprehensive training

Company Overview

Amazon is a global leader in e-commerce, dedicated to providing exceptional customer experiences and delivering innovative solutions to meet the demands of a growing market. At Amazon, our employees are empowered to think big, take ownership, and make a significant impact on the company’s success. Join us and become part of a dynamic and inclusive workplace that values diversity and fosters career growth.

If you’re ready to start your career with Amazon and make a difference in the lives of our customers, apply today! We look forward to welcoming you to our team.

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