American Express Remote Jobs: Virtual Customer Care – Part-Time

Job Summary

Job Type: Part-Time

Salary: Competitive hourly rate

Company: American Express

Location: Remote (United States)

Benefits: Comprehensive benefits package including health insurance, retirement plans, and professional development opportunities

Description

Are you passionate about providing exceptional customer service and looking for a part-time opportunity to work from home? American Express is seeking dedicated and enthusiastic individuals to join our team as Virtual Customer Care Representatives. As a part-time team member, you will have the flexibility to balance your work and personal life while delivering world-class service to our valued cardmembers.

Requirements

• High-speed internet connection and a quiet, distraction-free workspace


• Excellent communication skills, both written and verbal


• Strong problem-solving abilities and a customer-centric mindset


• Availability to work a flexible schedule, including evenings and weekends


• Previous customer service experience is preferred but not required

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner


• Assist cardmembers with account-related questions, transactions, and issues


• Provide accurate information about American Express products and services


• Resolve customer concerns and escalate issues when necessary


• Maintain detailed and accurate records of customer interactions

Benefits

• Competitive hourly rate


• Health, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off and holiday pay


• Professional development and training opportunities


• Employee wellness programs and resources

Educational Qualifications

• High school diploma or equivalent required


• Associate’s or Bachelor’s degree in a relevant field is a plus

Company Overview

American Express is a globally recognized financial services company known for its exceptional customer service and innovative products. With a history spanning over 170 years, American Express is committed to providing unparalleled service and support to its millions of cardmembers worldwide. We pride ourselves on fostering a diverse and inclusive work environment where every employee has the opportunity to thrive and grow.

As a part of the American Express team, you will be empowered to make a difference, supported by a company that values your unique skills and contributions. Join us in delivering extraordinary care to our customers and become a part of a world-class team that sets the standard for excellence.

Apply now to start your journey with American Express and contribute to our mission of delivering exceptional customer service!

Apply Job!