Customer Service Agent

Job Description

Forbes Insurance Agencies is seeking a dedicated and enthusiastic Customer Service Agent to join our team. Located in Reston, Virginia, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both our clients and our employees. As a leading name in the insurance sector, we value transparency, support, and a positive work environment. In this... role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues with a friendly touch. Your contributions are essential in ensuring client satisfaction and fostering long-lasting relationships. If you are passionate about helping others and eager to be part of a team thats making a difference, Forbes Insurance Agencies is the place for you!

Salary: $35000.00 per year

This is a remote position
Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Responsibilities

Customer Engagement: Respond promptly and professionally to customer inquiries via phone, email, or chat.

Problem Resolution: Address customer issues and resolve complaints to ensure a positive experience.

Policy Guidance: Assist customers in understanding their insurance policies and benefits.

Documentation: Maintain accurate records of interactions and transactions in our systems.

Collaboration: Work closely with team members to ensure cohesive service delivery and continuous improvement.

Feedback Collection: Gather customer feedback to help enhance our service offerings.

Requirements

Experience: Prior experience in customer service in the insurance industry is required.

Communication Skills: Excellent verbal and written communication skills, with a warm and approachable demeanor.

Problem Solving: Strong analytical skills and the ability to think critically to resolve customer issues.

Organization: Exceptional organizational skills and attention to detail.

Tech Proficiency: Comfort with using technology and software systems for customer management.

Remote Work Capabilities: Ability to successfully work in a fully remote environment while staying self-motivated and productive.

Company Description
We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team

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