Customer Service Representative

Job Title: Customer service representative

Duration: 6 - 12 months with possible extension or possibly conversion

Location: Remote

Description:
? Customer Service Rep with strong interpersonal skills and willingness to go above and beyond to support the Trauma & Extremities Business Units.
? Provides customer services relating to sales, order entry and purchase order collections.
? Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
? Develops organization-wide initiatives to proactively inform and educate customers.
? Develops improvement plans in response to teams? efforts for purchase order collections.
? This position requires knowledge that is acquired through experience, specialized education, or training.
? The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
? The job requires a basic understanding of work... routines and procedures in own discipline.
? The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines.
? High school diploma or equivalent, as well as a minimum of 2 or more years? experience of customer service, data entry, account management or relevant experience required. Demonstrated computer skills required.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Shift:
? Morning shift

Education:
? High school or equivalent (Required)

Experience:
? Order entry: 2 years (Required)
? Collection management: 2 years (Required)
? SAP: 2 years (Required)
? Salesforce: 2 years (Required)
? JD Edwards: 1 year (Preferred)

Work Location: Remote

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