Guest service manager

Banquet Guest Service Manager

Apply Later Job ID 915192BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Jan...

07, 2022 Job Summary :

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O ahu.

Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition.

Here, you will form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O ahu will become as much a part of them as they are of you.

Responsibilities :

Banquet Manager provides leadership, support, motivation and development to direct reports and cast creating a positive environment that encourages ownership and accountability that meet or exceed business results while providing a quality Guest experience.

This role is responsible for executing, monitoring and ensuring exceptional food quality, presentation, and event management while continually working to ensure exceptional World-Class Guest Service.

Lead the cast members during all phases of the events. Additionally, this role will partner with the operations and sales value chain to ensure continuity within the organization while ensuring the team facilitates events in a safe manner ensuring no one gets hurt.

Banquet Guest Service Manager must have the ability to multi-task and work well under pressure, be prepared to work a flexible schedule including holidays.

The role will provide leadership to ensure consistent, high quality Guest service standards are maintained within the operation through coaching and accountability measures while promoting an environment that welcomes and embraces change.

They will develop and nurture partnerships with all clients, vendors, local restaurateurs and Resort partners to provide a seamless Guest Experience.

This role will ensure operational compliance to WDP&R standards and loss prevention standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards.

Meet or exceed financial objectives.

Basic Qualifications :
? Proven two years of event Management experience
? Demonstrated passion of Guest service and Cast development
? Demonstrated ability to improve operational processes and efficiencies
? Demonstrated strong partnering, organizational, and decision making skills
? Demonstrated wine and spirit knowledge
? Demonstrated business acumen
? Demonstrated strategic thinking and analytical skills
? Demonstrated ability to deal effectively with conflict
? Demonstrated focus on continuous improvement
? Proven computer skills
? Demonstrated ability to develop, teach and work with a diverse team
? Ability to work in a rapidly changing environment

Preferred Qualifications :
? Proven 2 years of leadership in a AAA four or five diamond rated restaurant
? Multi-lingual
? Current or previous experience in Hawaii

Required Education

Associates degree or equivalent years of experience

Additional Information :

Disney is an equal opportunity employer. Drawing Creativity from Diversity.

About Aulani, A Disney Resort & Spa :

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling.

Situated on 21 acres of oceanfront property on the island of Oahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawaii against a backdrop of blue skies and beautiful views.

Cast members are integral to bringing these stories of Hawaii to life, while upholding Disneys renowned service and enchanting entertainment offerings.

About The Walt Disney Company :

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments : media networks, parks and resorts, studio entertainment, consumer products and interactive media.

From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family.

Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Aulani, A Disney Resort & Spa .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Last updated : 2024-09-13

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