Representative, Customer Service
Remote, USA
Full-time
Posted 2025-03-08
Our client is currently seeking a Representative, Customer Service
This job will have the following responsibilities: ? Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. ? Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system. ? Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met. ? 2+ years of customer service experience required. ? Provide phone support for inquiries from sales and healthcare professionals. ? Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships. ? Process all work in accordance with relevant working practices and standard operating procedures. ? Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. ? Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. ? Prepare product or service reports by collecting and analyzing customer information. ? Potential specialized rep for CSR's or POC's
Similar Remote Jobs
Representative, Customer Service
Posted on: 15-09-2024 00:00
Forklift Operator (Nights)
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Front Desk Agent
Posted on: 15-09-2024 00:00
Customer service agent
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Transcriber - Freelance
Posted on: 15-09-2024 00:00
Fully Remote Bookkeeper
Posted on: 15-09-2024 00:00
Customer Service Specialist
Posted on: 15-09-2024 00:00
Live Chat Representative
Posted on: 15-09-2024 00:00
Remote Medical Administrative Assistant
Posted on: 27-08-2024 00:00
Remote Data Entry Specialist / Part-time
Posted on: 16-07-2024 18:50
HR Business Partner - Wisconsin Based Work From Home Flexible
Posted on: 26-11-2024 06:18
Part-Time Assistant Manager
Posted on: 08-01-2025 08:06
Target Careers Store Manager Jobs $26Hr
Posted on: 31-01-2025 09:59
Delta Flight Attendant ? Full-Time Position ? Competitive Salary
Posted on: 29-08-2024 00:00
TransPerfect ? Medical Audio Annotation & Transcription QA (en_US) ? New York City, NY
Posted on: 12-12-2024 19:16
Research and Data Entry Specialist - Water Industry
Posted on: 16-11-2024 00:00
Remote Data Entry Job at Disney
Posted on: 31-01-2025 09:59
Coordinating Teacher - Social Behavioral Programming
Posted on: 20-11-2024 13:46