Online Chat Service(Customer Service Representative

We are hiring for our client - LeadGen Media Group.

Overview...

The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.

Key Responsibilities
? Responding to customer inquiries and resolving issues via online chat
? Providing accurate product information and assistance to customers
? Offering support and guidance to customers navigating the company's website or online platforms
? Ensuring customer satisfaction through effective communication and problem-solving
? Identifying and escalating priority issues to the appropriate channels
? Documenting customer interactions and feedback
? Adhering to company policies and procedures
? Collaborating with team members to improve overall customer experience
? Maintaining a positive and professional attitude in all customer interactions
? Adapting to changes in products, services, and policies to provide accurate information
? Meeting established goals for chat volume, customer satisfaction, and resolution time
? Utilizing various software and tools to efficiently assist customers
? Keeping abreast of product updates and modifications
? Engaging in continuous training and development to enhance skills
? Contributing to a positive and collaborative team environment

Required Qualifications
? High school diploma or equivalent
? Proven experience in customer service or a related field
? Excellent written and verbal communication skills
? Strong typing and multitasking abilities
? Ability to remain calm and professional in high-pressure situations
? Problem-solving and conflict resolution skills
? Proficiency in using chat software and online platforms
? Tech-savvy with the ability to navigate online tools and resources
? Empathetic and attentive to customer needs
? Adaptability to various communication styles and customer personalities
? Ability to work collaboratively in a team environment
? Strong attention to detail and accuracy
? Flexibility to work various shifts, including weekends and holidays
? Understanding of customer satisfaction principles and practices
? Knowledge of company products, services, and policies

Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service

Apply Job!