Business Systems Analyst

Job Description

Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areas. They act as a liaison representing their department and the processes and... workings within it to develop effective technical solutions and minimize operational and system/application impacts. Supports IT with problem resolution, testing, software upgrades and related projects as needed.

Technical Support/Business Expertise
? Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
? Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
? Provide ongoing user support for ad hoc questions, inquiries, and service requests.
? Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.

Issue Resolution
? Resolve medium, moderately complex production issues by:
? Performing initial triage for severity and business impact of system/application failures.
? Troubleshooting and analyzing to determine root cause of issues
? Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
? Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
? Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities

Project/Program Support
? Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
? May act as Business Lead/Coordinator on moderate single area/department projects.

Business Testing
? Coordinate testing plans with Business area and IT
? Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
? Document and may, in some cases, execute test plans and scenarios
? Analyze and verify testing results for accuracy, relevance and completeness
? Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
? Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration
? Configure and maintain moderately critical system tables and data elements across multiple system environments
? Analyze, develop and implement configuration changes to improve system performance and user efficiency
? Monitor configuration for accuracy and compliance to change control processes.

What You Bring
? Bachelor's degree or advanced degree (where required)
? 3+ years of experience in related field.
? In lieu of degree, 5+ years of experience in related field.

Nice to Have
? Facets Claims experience.
? Documentation experience.
? SQL experience preferred.
? Knowledge running scripts.
? Advanced knowledge in Excel
? Ability to Collaborate and work in a fast-paced environment.
? Please Note: The posted salary range represents the overall earning potential for this role, but may not reflect the specific hiring range for new employees.

Salary Range

$61,900.00 - $99,000.00

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