Live Chat Specialist

? *Job Title:** Live Chat Specialist ? *Company:** Quest Diagnostics ? *Location:** Fort Worth, Texas, US... ? *Job Type:** Part-Time ? *Seniority:** Entry Level ? *Years of Experience:** 0 ? *About Quest Diagnostics:** At Quest Diagnostics, we are driven by our mission to empower better health through diagnostics. We strive to set a high standard for achievement in everything we do. Join us in our commitment to excellence in diagnostics and patient care from the very first moment of contact. ? *Position Summary:** We are seeking a resilient and energetic Live Chat Specialist to join our dynamic team at Quest Diagnostics in Fort Worth, Texas. The Live Chat Specialist is a crucial point of contact for our customers, handling inquiries, providing support, and ensuring a seamless experience through live chat communications. This entry-level position is an excellent opportunity for individuals eager to develop their customer service skills in a fast-paced healthcare environment. ? *Key Responsibilities:**

• **Customer Engagement:** Provide timely and professional responses to customer inquiries via live chat, ensuring a positive and informative interaction.

• **Information Gathering:** Accurately collect and document customer information and concerns, ensuring all relevant details are logged within our systems for reference and follow-up.

• **Problem-Solving:** Assist customers in troubleshooting issues related to their diagnostics services, offering creative solutions to enhance their experience.

• **Referral & Escalation:** Identify when a customer's issue requires escalation to a supervisor or other departments, ensuring that critical matters are addressed promptly.

• **Service Quality Assurance:** Maintain a high level of service standards in all interactions; consistently strive to exceed customer expectations and deliver excellence in service.

• **Knowledge Base Contribution:** Actively contribute to the knowledge base by documenting frequently asked questions and solutions, promoting a culture of continuous improvement.

• **Team Collaboration:** Work collaboratively with other team members to share insights and strategies that improve overall service quality.

• **Feedback Loop:** Gather and relay customer feedback to the management team, aiding in the enhancement of services and processes.

• **Ongoing Training & Development:** Participate in training programs and stay updated on Quest Diagnostics services to provide accurate information to customers.
? *Requirements:**

• **Educational Background:** High school diploma or equivalent, with a focus on customer service or communications preferred.

• **Experience:** No prior experience is required; however, a solid understanding of customer service principles is a plus.

• **Technical Skills:** Proficient in using live chat software and customer relationship management (CRM) tools; comfortable navigating various digital platforms.

• **Personality Traits:**
• **Resilient:** Ability to remain calm and composed under pressure, efficiently managing multiple inquiries with a positive attitude.
• **Energetic:** Enthusiasm for customer service and a drive to assist others, contributing to a vibrant team environment.

• **Soft Skills:**
• **Attention to Detail:** Strong organizational skills, with an ability to keep track of multiple conversations while ensuring accuracy in all communications.
• **Creativity:** Innovative thinker with the skill to approach problems from different angles and suggest unique solutions to customers.
? *Benefits:**

• Paid sick leave
• Company equipment provided
• Free accommodation
? *Working Environment:**At Quest Diagnostics, we foster a pursuit of excellence in every endeavor, setting a high standard for achievement. Join a team that values commitment, teamwork, and the personal growth of each member.? *Application Deadline:**Please submit your application by **October 6, 2024**.? *Equal Opportunity Statement:**Quest Diagnostics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

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