Partner Engagement Specialist (Remote)

Partner Engagement Specialist (Remote) at 7 Mindsets Academy LLC ? apply directly on TitanHouse.

7 Mindsets offers a proven, research-based social emotional learning (SEL) solution that helps K-12 districts and schools create and sustain positive school cultures rooted in healthy relationships. The 7 Mindsets SEL program has been implemented with more than 1 million students across the United States and internationally.
Our comprehensive school solutions deliver customized plans, coaching and support, and a web-based portal including age-appropriate elementary, middle and high school curriculum, educator support tools, thousands of searchable videos, activities and other resources, professional development, and ideas to engage parents and community.

Overview of the Role

The Partner Engagement (PE) team provides the first impression of our entire customer experience. The PE team welcomes all new customers and are responsible for onboarding, scheduling trainings, ongoing customer... support and renewals and expansion with existing school districts.

Role & Responsibilities

• Maintain accurate records in Salesforce, update client information, and record all customer interactions.
• Assist the PE Director with annual renewal process for existing customers, produce quotes and respond to renewal questions.
• Account management responsibilities with key accounts and upsell opportunities
• Coordinate with the Finance team to ensure accuracy of invoicing for renewing customers.
• Work closely with the Implementation team to schedule trainings and assist with presentations.
• Collaborate and communicate updates on activities/initiatives with cross functional teams to enable different levels of customer support.
• Assist the PE Director with event management and customer support activities.
• Act as the liaison with the marketing department for all customer communication, customer programs and projects.
• Provide sales team with customer information.

Experience Required:

• Must have SaaS sales/renewals experience
• Strong attention to detail
• Ability to clearly communicate effectively, expressing requirements and expectations to a wide range of individuals.
• Excellent written communication skills.
• Willingness to manage multiple tasks at once and adhere to processes and deadlines
• Computer literate, especially email, spreadsheets, and CRM (preferably Salesforce)
• Cooperative and communicative attitude with team
• 1-3 years of experience in a role as an account coordinator/executive.

Retirement Benefits: 401K, Company Match

Insurance: Medical, Dental, Vision, Life

Travel Benefits: Work From Home Option, Travel Reimbursement

Other Benefits: 401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Vision insurance
Work from home

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