Remote Customer Handling Assistant at CVS Health (work from home)

Job Summary

CVS Health is seeking a Remote Customer Handling Assistant to join our dynamic team. This is a full-time position offering a competitive salary of $18 per hour. Working hours are flexible, allowing you to work from the comfort of your home, with a commitment of 30 to 40 hours per week. The role offers a fantastic opportunity for a flexible work schedule and the chance to maintain a... healthy work-life balance. Our remote position also comes with a comprehensive benefits package, including health and dental insurance, paid training, paid vacation, and more, to ensure our employees feel valued and taken care of.

Job Description

As a Remote Customer Handling Assistant at CVS Health, you will be the first point of contact for our customers, addressing inquiries and providing exceptional service. You will engage with customers via phone, chat, and email, delivering comprehensive solutions while upholding our company?s commitment to high-quality customer care. Your role is crucial in enhancing customer satisfaction and reinforcing the CVS Health brand.

In this position, you will handle a variety of customer requests, ranging from general inquiries about our products and services to more complex issues that may require a deeper understanding of our systems. Your ability to demonstrate empathy, patience, and professionalism is essential in ensuring a positive experience for every customer.

You will receive extensive training to equip you with all the necessary tools and knowledge to handle customer interactions effectively. Continuous learning and improvement are highly encouraged at CVS Health, fostering a culture of growth and development.

One of the key aspects of this role is to maintain accurate records of customer interactions, providing feedback and suggestions for improving our processes. This ensures that the CVS Health team consistently delivers an exceptional customer experience.

In addition to direct customer support, you will collaborate with team members to identify trends in customer feedback, allowing us to continually enhance our service offerings. Our ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is guided by a passion for helping others.

Requirements

? High school diploma or equivalent is required; an associate?s or bachelor?s degree is a plus.

? Previous experience in a customer service role is preferred, but not mandatory.

? Excellent verbal and written communication skills.

? Proficient in using computers and customer relationship management (CRM) software.

? Strong problem-solving skills and ability to handle challenging situations.

? Ability to work independently and as part of a team.

? Adaptability to change and a positive attitude toward learning.

Responsibilities

? Respond promptly and accurately to customer inquiries via phone, email, or chat.

? Provide information on CVS Health products and services, addressing customer concerns.

? Maintain accurate records of customer interactions and transactions.

? Collaborate with team members to identify trends in customer feedback for process improvements.

? Stay updated on promotions, services, and policies to provide accurate information.

? Resolve customer issues efficiently and effectively while maintaining a positive attitude.

? Participate in training sessions and meetings to enhance product knowledge and customer service skills.

Benefits

? Competitive hourly wage.

? Health and dental insurance options.

? Paid training and ongoing professional development opportunities.

? Paid vacation and sick leave.

? Employee discount programs.

? Flexible work schedule.

Educational Qualifications

? A high school diploma or GED is required. Additional education is beneficial but not required.

Experience

? Prior customer service experience is preferred but not mandatory. We welcome candidates with a passion for helping others and a desire to learn.

Company Overview

CVS Health is a leading healthcare company dedicated to improving the health and well-being of individuals across the United States. With a commitment to providing high-quality services and a focus on community health, we strive to enhance the customer experience through innovative solutions. Our team is composed of compassionate and skilled professionals who share a common goal: to make a positive impact in the lives of our customers. Join us at CVS Health and be a part of a mission-driven organization that values teamwork, integrity, and excellence in service.

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