Customer Support Representative / Remote

The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and client. This position engages and collaborates with external customers and internal partners to make client the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market... trends and behaviors. Responsibilities: ? Deliver consistent service to our customers ? Take proactive actions to meet customer needs and concerns creating win/win solutions ? Develop close relationships with our customers and understand what it takes to ensure their success ? Develop customer trust by consistently following through on actions and operating with integrity ? Participate in a mission-driven culture of high-quality performance, emphasizing customer service, consistency, dignity, and accountability. ? Assist the team in carrying out departmental responsibilities and collaborate with colleagues to support short- and long-term goals. ? Communicate promptly and accurately to build and maintain internal and external relationships. ? Handle a high volume of incoming calls and emails with professionalism and efficiency. ? Provide accurate information and assistance to customers, addressing their inquiries and resolving issues.

Qualifications: ? Excellent phone skills ? Good communication, organizational, math and computer skills ? Experience with Microsoft Office ? Leadership skills, technical experience and knowledge a plus ? Analytical and problem-solving skills. ? Multitasking and organizational skills. ? Ability to answer a high volume of calls and/or emails daily. ? Attentiveness and patience

Benefits:
? $28 - $50 an hour
? Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
? Paid holidays and generous paid time off.
? Tuition Assistance Program that covers professional continuing education.
? Bonus programs that include annual performance, sales goals and profit sharing.
? Competitive pay
? Weekly Paychecks
? 401K with company match
? Additional elective benefits

Job Title

Customer Support Representative / Remote

Job Type

Permanent

Positions

1

Location

Chicago, Illinois, 60618

Job Closing Date

September 26, 2024

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